08-30-2014, 06:28 AM
(08-28-2014, 08:39 PM)Laspyra Wrote: @isminity I think the reason Dexter has flat hair now was because the fans complained about the poof or something (most didn't like it on the doll I guess). Also, I think Mattel will give you free shipping to ship something back to them if they are replacing a doll. I don't know for sure I've only had to do it once and they paid for the shipping. (I'm pretty sure that you can keep all the accessories and clothes when you return a doll to Mattel too). I was told that about Monster High and that's how I returned mine and they replaced it with no problem.
Hmm, I bought Dexter from Amazon pretty much as soon as he came out. Maybe they shipped in other countries first, like they did with Lizzie? Thanks for the info about Mattel customer support. I will email them and find out what the situation is with returning things. That would certainly be nice.
The Mattel online shop has a great labor day sale. Unfortunately, Lizzie Hearts is STILL not back in stock on their website, nor is Legacy Day Cerise, and they're the only two I really need right now.
My flickr: https://www.flickr.com/photos/23448885@N03/