08-12-2010, 05:45 AM
0 (neutral)
I made two offers for her Taeyang Lead -- one price for Lead as described in her sales post, the second price included an additional $10 for everything plus the purchase/installation of a pair of eyechips ($2 for eyechips + $8 for the labor to install them).
She accepted my offer, I paid immediately, she sent in a very timely manner ... however, she did not install the new eyechips. Therefore, I did not get everything I paid for and she would not agree to reimburse a portion of the cost (I asked for the $8 to be reimbursed).
She refuses to reimburse on the grounds that "the act of installing eye chips is simple" and she doesn't think "the installation of eye-chips is anything that difficult to do that would require a refund."
My point is that I paid an additional $10 with the understanding that this would be done for me. $2 for eyechips is a little much, but I will be keeping them so I subtracted that from the $10; I believe $8 for changing-out eyechips was reasonable, as this is something I do not know how to do nor do I have the proper tools to do it. Whether or not I can do it myself is irrelevant because she agreed and I paid her to do it. Otherwise, I just paid $10 for a pair of eyechips!! ^^;
The only solution she's offering is: "if you would still like are a refund, the only option I will offer is a full refund minus shipping, once the entire package is returned." I don't wish to return everything and I believe I'm being reasonable in asking for some kind of reimbursement, since I did not get everything I paid for.
I have waited a few days since her last PM for another response before leaving feedback. As she has made no further attempt to resolve this issue, I feel I am being overly kind by not leaving negative feedback. Before I received the doll, she was very pleasant to deal with. And, she agreed to my offer, so I don't quite understand the sudden change in disposition.
I made two offers for her Taeyang Lead -- one price for Lead as described in her sales post, the second price included an additional $10 for everything plus the purchase/installation of a pair of eyechips ($2 for eyechips + $8 for the labor to install them).
She accepted my offer, I paid immediately, she sent in a very timely manner ... however, she did not install the new eyechips. Therefore, I did not get everything I paid for and she would not agree to reimburse a portion of the cost (I asked for the $8 to be reimbursed).
She refuses to reimburse on the grounds that "the act of installing eye chips is simple" and she doesn't think "the installation of eye-chips is anything that difficult to do that would require a refund."
My point is that I paid an additional $10 with the understanding that this would be done for me. $2 for eyechips is a little much, but I will be keeping them so I subtracted that from the $10; I believe $8 for changing-out eyechips was reasonable, as this is something I do not know how to do nor do I have the proper tools to do it. Whether or not I can do it myself is irrelevant because she agreed and I paid her to do it. Otherwise, I just paid $10 for a pair of eyechips!! ^^;
The only solution she's offering is: "if you would still like are a refund, the only option I will offer is a full refund minus shipping, once the entire package is returned." I don't wish to return everything and I believe I'm being reasonable in asking for some kind of reimbursement, since I did not get everything I paid for.
I have waited a few days since her last PM for another response before leaving feedback. As she has made no further attempt to resolve this issue, I feel I am being overly kind by not leaving negative feedback. Before I received the doll, she was very pleasant to deal with. And, she agreed to my offer, so I don't quite understand the sudden change in disposition.